Philippines’ Best HRIS and Payroll Enterprise Partner | SunFish HR

EMPLOYEE BENEFITS
ACCOUNT MANAGEMENT

GENERAL DESCRIPTION:

The Employee Benefits Account Management Senior Specialist is primarily responsible for the overall administration and management of the GreatDay HR’s Benefits and Early Wage Access program. As the subject matter expert of the benefit programs, he/she shall drive the creative and strategic designing to build and grow this digital product to maintain client satisfaction and trust.

This resource shall understand all facets of this benefits program to further identify potential enhancements to fit existing clients’ and/or Philippine market needs. It is also this resource’s key role to build marketing strategies to help expand the client base.

DUTIES AND RESPONSIBILITIES:

▪ Conceptualize strategic approaches to roll-out and encourage clients to use the Benefits program
▪ Create new strategies for the company to meet business targets with new products that will serve the needs of existing clients
▪ Generate new ideas in business partnerships, and be involved with all stages of product life cycle: generation, idea screening, concept development, building a market strategy, market testing, and market commercialization
▪ Identify what products/services are necessary to be created and/or implemented to enhance processes and promotions
▪ Assist with ongoing operational improvements of the process and tools
▪ Conduct monthly market scanning and maintain a database highlighting features and products of direct competitors
▪ Work closely with the marketing team in creating a brand image of the company and meet customer expectations for quality and function
▪ Create and maintain internal and client records
▪ Send regular business review report to the clients regarding the benefit program performance. This shall include but not limited to financial usage, issues encountered, upcoming enhancements, etc.
▪ Provide customer support to internal and external clients and effectively respond to concerns
▪ Ensure adherence to all applicable internal and external regulations
▪ Provide reports and regular updates to management.

MINIMUM QUALIFICATIONS:

▪ At least 5 years of experience in Human Resources/HRIS, Project Management or any related field
▪ Experience in Compensation and Benefits, Sales, Marketing or equivalent
▪ Conversant with all Microsoft Office programs

 

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