SunFish DataOn is an equal-opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our organization so unique. We are looking for an Service Delivery Account Manager to join our team.

• LOCATION – ANTIPOLO CITY, RIZAL: Escape the hustle and bustle of the city and work in a location that offers a breath of fresh air!
• COMPETITIVE SALARY PACKAGE: Your hard work deserves a reward! We offer a salary package that is not just fair, but also competitive!
• CAREER GROWTH: You don’t just get a job, you build a career! Our company provides opportunities for you to grow and advance in your chosen field.
• WEEKENDS OFF: TGIF? More like TGIWeekend! Enjoy your weekends with family and friends, and come back refreshed and ready to take on the week ahead.
• HYBRID WORK ARRANGEMENT: Work from home? Work from the office? Why not both? Our hybrid work arrangement lets you have the best of both worlds!

This role is the primary contact for SDP service delivery in support of clients’ operational services. The role is an integral part of the overall SDP delivery organization and act as the service delivery advocate for the client.

The Account Manager has deep customer understanding and comprehensive knowledge of the account’s contract. He/she works with the customer to understand issues and requirements and responds to requests for new services (CRF) to help grow the business. He/she will have direct liaison with the customer’s SME.

He/She has the overall responsibility for the client/facing tasks, this includes reporting SLAs, RCAs, and managing and communicating major incidents to key stakeholders, and client integration across the organization.

EDUCATION AND EXPERIENCE:

• Minimum 10 years of experience in either of the following role a human resources, business process outsourcing, software implementation, business analyst, project management
• Bachelor’s Degree in Business Management, or Human Resources management.
• Conversant with all the Microsoft Office Programs, Words, Excel, Powerpoint, Project Management, etc.
• Managing or leading a small team minimum 5 team members