This role is the primary contact for SDP service delivery in support of clients’ operational services. The role is an integral part of the overall SDP delivery organization and act as the service delivery advocate for the client.

The Account Manager has deep customer understanding and comprehensive knowledge of the account’s contract. He/she works with the customer to understand issues and requirements and responds to requests for new services (CRF) to help grow the business. He/she will have direct liaison with the customer’s SME.

He/She has the overall responsibility for the client/facing tasks, this includes reporting SLAs, RCAs, and managing and communicating major incidents to key stakeholders, and client integration across the organization.

EDUCATION AND EXPERIENCE:

• Minimum 10 years of experience in either of the following role a human resources, business process outsourcing, software implementation, business analyst, project management
• Bachelor’s Degree in Business Management, or Human Resources management.
• Conversant with all the Microsoft Office Programs, Words, Excel, Powerpoint, Project Management, etc.
• Managing or leading a small team minimum 5 team members.